Books Kinokuniya USA Online Store


  1. 1.

    This website ("Site") is owned by Kinokuniya Book Stores of America Co., Ltd. and its related entities, affiliates and subsidiaries (individually and collectively, "Kinokuniya"). This Privacy Policy applies to information supplied by you on this Site.

  2. 2.


    1. Kinokuniya Book Stores of America Co., Ltd. - Customer Service Center
      1073 Avenue of the Americas
      New York, NY 10018
      Tel: +1 212 869 1267
      Operating Hours: 11am - 5pm (ET) (Monday to Friday, except Public Holidays)

  3. 3.

    In order to improve our online services to you, we collect data anonymously by way of "cookies". Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to this Site. This information allows us to better administer the Site and provide a more tailored and user-friendly service to our Site visitors. Cookies are small data files that are sent to your browser from our Site and are stored on your computer's hard drive. Each time you visit our Site from the same computer, the cookie will be retrieved from your computer, enabling our Site to recognize your computer as having previously visited our Site and thereby increase the functionality of our Site on your computer. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. Most web browsers can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site.

  4. 4.

    For some services or areas on the Site, we may ask you to register and to provide us with information about you and/or your company such as your name, job title, email address, and other types of identity or contact information. Further, if you wish to order products or services from us via this Site, we will request that you provide additional personal information in order for us to process payment and delivery, including financial information (such as credit card and billing information), preferred or required products and services, physical address, recipient information, delivery address, email address and telephone number. Once you provide us with information about yourself and/or your company, your browsing on this Site will no longer be anonymous.

  5. 5.

    Kinokuniya respects the privacy of your personal information or data and wishes to assure you that your private information or data will be treated as confidential and with high standards of security and applied with a principle of strict necessity.

    1. 5.1

      We maintain procedural, electronic, and physical measures, either directly or through its third party service providers, to safeguard personal information provided to us through the Site, including encryption technology to protect financial transactions that occur through the Site.

    2. 5.2

      We encourage you to maintain the security of your personal information, as well as the secrecy of your user ID and login passwords. Please be aware that e-mail transmissions are not encrypted, and are not a secure means of transmitting financial information to us.

  6. 6.

    By voluntarily providing the information or personal data requested to Kinokuniya, you hereby consent to the following:

    1. 6.1

      Any personal information or data provided by you to Kinokuniya through this Site will be used to:

      1. 6.1.1

        provide the products and services to you;

      2. 6.1.2

        verify and process your personal particulars and payments for our products and services offered through the Site;

      3. 6.1.3

        create a user profile in order to provide you with the services you have requested at this Site;

      4. 6.1.4

        process, record, execute, monitor, and/or archive your online orders, requests and transactions;

      5. 6.1.5

        respond to your requests and queries;

      6. 6.1.6

        communicate with you;

      7. 6.1.7

        customize your online experience according to your chosen interests and preferences and enhance your current and future visits to the Site;

      8. 6.1.8

        advise you of other products and services which may be of interest to you;

      9. 6.1.9

        conduct marketing research, user profile and statistical analysis;

      10. 6.1.10

        update Kinokuniya's records;

      11. 6.1.11

        improve the design and marketing of our range of services and related products for customer use;

      12. 6.1.12

        solicit and record your opinions and feedback through online surveys and feedback requests if you choose to participate;

      13. 6.1.13

        comply with law, the requests of law enforcement and regulatory officials, or orders of court; and

      14. 6.1.14

        enforce our legal rights and remedies.

      15. 6.1.15

        perform accounting, statistical and research activities.

    2. 6.2

      Kinokuniya may disclose your information to the individuals and entities listed below, but your information will not be revealed by Kinokuniya to any other third party, unless Kinokuniya has your permission, or is under either a legal or regulatory obligation or any other duty to do so:

      1. 6.2.1

        Kinokuniya uses the services of third party service providers to host and manage data from this Site. Data containing the information you provide will be transmitted to and hosted in data centers in the United States of America or outside the United States of America (including India) by our third party service providers, and processed and managed by such third party service providers. Our third party service providers will be granted access to data only to the extent necessary to provide services to Kinokuniya, and for no other purpose. Our service providers are bound by confidentiality obligations to keep all data confidential.

      2. 6.2.2

        The information which you provide on this Site may be transferred within the Kinokuniya Group of corporations which may include transfer to other entities in the Group in Singapore, Japan or other jurisdictions.

      3. 6.2.3

        The information provided by you at this Site may also be disclosed by Kinokuniya to, and processed by:

        1. a.

          Regulators and law enforcement officials;

        2. b.

          Credit and charge card companies, banks and other entities processing payment instructions given by you through this Site;

        3. c.

          Any agent or subcontractor acting on our behalf, including but not limited to our other service providers, vendors, consultants, attorneys and auditors;

        4. d.

          Kinokuniya's business partners.

        5. e.

          and countries outside of the United States of America that may not have equivalent levels of data protection; however Kinokuniya would be responsible for ensuring that equivalent levels of data protection are maintained.

        6. Our third party service providers, credit card companies, agents and subcontractors, and business partners will be granted access to data only to the extent necessary to provide services to Kinokuniya, and for no other purpose, and are bound by confidentiality obligations to keep all data confidential.

      4. 6.2.4

        The above mentioned service providers and consultants have been chosen because of their experience and ability in processing and protecting personal data and they have warranted compliance with the relevant personal data protection laws.

    3. 6.3

      In providing your address, telephone number, facsimile number or email address you agree that Kinokuniya may contact you by mail, telephone, facsimile or email. If you have provided more than one form of contact detail, the most appropriate method of communication will be used depending on the urgency of the information. In providing these information you also permit our telephone calls to be recorded or monitored in order to offer additional security, resolve complaints and for training, administrative and quality assurance purposes. However, if you indicate with your submission of information that you do not wish to receive any promotional material from Kinokuniya, we will not send any promotional material to you.

    4. 6.4

      By providing us with information, you acknowledge and agree that due to the international dimension of Kinokuniya we may store, process and use personal data collected in the course of our relationship, and provide that data to other enterprises within the Kinokuniya Group of corporations outside your resident jurisdiction. By providing us with information, you specifically consent to the transfer of data containing such information outside of the country or jurisdiction where it was collected for the purposes described in this Privacy Policy.

    5. 6.5

      We do not control or monitor any links to other websites or their web content. We shall not be held liable for the web content of such sites and for the rules adopted by them in terms of your privacy and the processing of your personal data while you are visiting those web sites. Please pay attention when you connect to these websites through any link provided on our website and read their terms and conditions of use and their privacy policy carefully. Our privacy policy does not apply to third party websites and we are by no means liable for the privacy policy adopted by those websites. The Site may provide links to other websites exclusively to help you in your searches and net surfing activities and to allow links to other websites on the Internet. When we provide links to other websites we do not recommend the use of these websites and do not provide any guarantees regarding their web content or the services and products supplied and sold by these websites to Internet users.

    6. 6.6

      Data containing information provided by you is retained as long as the purpose for which the data was collected continues. The data is then destroyed unless its retention is required to satisfy legal, regulatory or accounting requirements or to protect Kinokuniya's interests.

    7. 6.7

      Whilst we have adopted all possible security measures to protect your personal data against accidental loss or unlawful destruction, alteration, unauthorized disclosure or access, however, for your protection of your personal data, it is advisable that your computer, laptop or notebook be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your internet service provider take appropriate measures for the security of network data transmission (such as, for examples, firewalls and anti-spam filtering).

  7. 7.

    It is your responsibility to maintain the secrecy of your user ID and login password.

  8. 8.

    You may view, amend or delete personal information associated with your web profile at your convenience through our Site.

  9. 9.

    This Site is intended for persons who are at least 18 years old. We do not knowingly request personal information from persons under the age of 13. In the event we learn that persons under the age of 13 have provided personal information to Kinokuniya through the Site, we will promptly remove such information from our records.

  10. 10.

    Kinokuniya reserves the right to amend its prevailing Privacy Policy at any time and will place any such amendments on this Site.

  11. 11.

    You acknowledge that your access and use of the Site is also subject to our Website Terms and Conditions, and you agree to abide by the Website Conditions when accessing and using the Site.

  12. 12.

    This Policy is governed by and shall be construed in accordance with law, without giving effect to any principles of conflicts of law. By accessing this Site and providing information requested, you submit to the non-exclusive jurisdiction of the courts. Those who choose to access this Site from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

  13. 13.

    This Privacy Policy was updated and posted on the Site on December 27, 2012, and shall remain in effect until modified in accordance with Section 11 above.